How the Great WFH Transition is Impacting IT and HR Teams

July 29 Wednesday10am PST / 1pm EST

The pandemic’s impact on employees and internal support teams

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How employees are impacted in times of crisis or drastic changes is a perspective that a workplace service desk is uniquely qualified to offer. Our machine learning team went behind the scenes to understand the most common employee concerns and questions, and how IT and HR teams were impacted by COVID-19 and the instant shift to WFH.

Download the report to know:

  • How IT and HR teams were directly impacted by the pandemic
  • Benchmarks on ticket volume, and response and resolution times
  • How chat and AI impacted response and resolution times
  • The most common employee concerns and needs

Jay Srinivasan

Co-founder & CEO

Mike Hamilton

Head of IT