How Sendoso scaled their service desk with Jamf and atSpoke

Siloed systems and multiple ways for employees to make requests can cause confusion, frustration and slow down service desk operations. When Kyle Hoffman, Head of IT for Sendoso, had the opportunity to build his IT infrastructure from scratch, he knew he wanted a scalable service desk solution that enabled him to efficiently help employees.

Join Kyle, Sam Weiss, Solution Partner Manager from Jamf, and Diana De Jesus, Client Success Manager with atSpoke, to learn:

How to modernize your service desk for a dispersed workforce and scaling for the future
How to leverage integrations to increase resolution time and reduce time on manual tasks
Building a threaded ecosystem with Jamf, and your existing tools for excellent employee service

When the pandemic hit, 51% of COVID-19 related employee questions hit HR teams, spiking in just one week. How will you prepare for the new normal and future-proof your internal support teams?

Join Jay Srinivasan, CEO and Co-founder of atSpoke, and Mike Hamilton, Head of IT at Databricks to learn:

COVID-19’s impact on employee requests based on live ticketing data
The top KB resources needed for employees to self-resolve
How to use a service desk for convenient and personalized remote support
The efficiency gains in terms of people and time savings with service desk automation

The modern IT ecosystem: How Sendoso scales their service desk with Jamf and atSpoke

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