atSpoke

What are the underpinnings of world-class IT support, and how do you build it? Databricks Head of IT, Mike Hamilton, knows a thing or two about what it takes to deliver efficient, enterprise-wide internal support. In this webinar recording, Hamilton, a 20+ year IT veteran, shares insights and best practices on the philosophy, strategy, and technology that power highly-effective IT teams and modern workforces.

Watch this webinar recording to hear Hamilton’s interview with atSpoke CEO Jay Srinivasan, and learn:

How Databricks built one front door to IT, driving enterprise-wide employee adoption and efficiencies
Why automation, AI, and chat are low-hanging opportunities for driving significant efficiencies
What IT metrics matter most (hint: employee experience)

When the pandemic hit, 51% of COVID-19 related employee questions hit HR teams, spiking in just one week. How will you prepare for the new normal and future-proof your internal support teams?

Join Jay Srinivasan, CEO and Co-founder of askSpoke, and Mike Hamilton, Head of IT at Databricks to learn:

COVID-19’s impact on employee requests based on live ticketing data
The top KB resources needed for employees to self-resolve
How to use a service desk for convenient and personalized remote support
The efficiency gains in terms of people and time savings with service desk automation

How Databricks Built a Front Door to Enterprise-Wide Support

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