Learn how Mapbox transformed their ad hoc, fragmented, and complicated employee support processes into a fast, seamless experience that also worked for every team, from IT and Engineering to HR and Finance.
Listen to Brian Chui, Head of Information Technology at Mapbox, and Jay Srinivasan, atSpoke CEO and Co-founder, discuss how Mapbox’s IT team:
- Successfully adopted one service desk solution across 17 teams
- Achieved a high satisfaction rating by eliminating frustrating tickets
- Streamlined team-specific processes with customizable workflows