atSpoke

Learn how Mapbox transformed their ad hoc, fragmented, and complicated employee support processes into a fast, seamless experience that also worked for every team, from IT and Engineering to HR and Finance.

Join Brian Chui, Head of Information Technology at Mapbox, and Jay Srinivasan, atSpoke CEO and Co-founder, as they discuss how Mapbox’s IT team:

Successfully adopted one service desk solution across 17 teams
Achieved a high satisfaction rating by eliminating frustrating tickets
Streamlined team-specific processes with built-in workflows

When the pandemic hit, 51% of COVID-19 related employee questions hit HR teams, spiking in just one week. How will you prepare for the new normal and future-proof your internal support teams?

Join Jay Srinivasan, CEO and Co-founder of atSpoke, and Mike Hamilton, Head of IT at Databricks to learn:

COVID-19’s impact on employee requests based on live ticketing data
The top KB resources needed for employees to self-resolve
How to use a service desk for convenient and personalized remote support
The efficiency gains in terms of people and time savings with service desk automation

17 teams. One intuitive service desk. How Mapbox achieved a 98% employee satisfaction score.

Register today: